Privacy Policy

Important: The translation is only for better understanding of the contents. Only the version in the German language is legally binding.

Data protection

Unless otherwise stated below, the provision of your personal information is neither required by law nor by contract nor required to conclude a contract. You are not required to provide the data. A non-provisioning has no consequences. This applies only insofar as no other information is given in the subsequent processing operations. 
"Personal Data" means any information relating to an identified or identifiable natural person. 
 
Server log files 
You can visit our websites without giving any personal information. It will be each time you access our site usage data transmitted by your Internet browser and log data (server logs) are stored. These stored data include, for example, the name of the page accessed, the date and time of the retrieval, the amount of data transferred and the requesting provider. These data are used solely to ensure trouble-free operation of our website and to improve our offer. An assignment of this data to a specific person is not possible. 
 
Collection and processing using the contact form  
When using the contact form, we collect your personal data (name, e-mail address, message text) only in the scope provided by you. The data processing serves the purpose of establishing contact. By submitting your message, you consent to the processing of the transmitted data. The processing is done on the basis of Art. 6 (1) lit. a DSGVO with your consent. 
You may revoke your consent at any time by notifying us without affecting the legality of the processing on the basis of the consent to revocation. We only use your e-mail address to process your request. Your data will then be deleted, unless you have consented to the further processing and use. 
 
Using Google reCAPTCHA  
We use the service reCAPTCHA of Google Inc. (1600 Amphitheater Parkway , Mountain View, CA 94043, USA; "Google"). The query is for the purpose of distinguishing whether the input is by a human or automated, machine processing. The query includes the sending of the IP address and any other data required by Google for the reCAPTCHA service to Google. For this purpose, your input will be transmitted to Google and used there. However, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of this service. The IP address sent by your browser as part of reCaptcha will not be merged with other data provided by Google. If necessary, your data will also be transmitted to the USA. For data transfers to the US, there is an adequacy decision of the European Commission, the "Privacy Shield ". Google participates in the "Privacy Shield " and has submitted to the specifications. By pressing the query, you consent to the processing of your data. The processing is done on the basis of Art. 6 (1) lit. a DSGVO with your consent. You can revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent to revocation. 
For more information about Google reCAPTCHA and its privacy policy, please visit :   https://www.google.com/privacy/ads/   ( https://policies.google.com/technologies/ads?hl=en ) 

customer account 
When opening a customer account, we collect your personal data in the scope indicated there. The purpose of data processing is to improve your shopping experience and simplify order processing. The processing is done on the basis of Art. 6 (1) lit. a DSGVO with your consent. You may revoke your consent at any time by notifying us without affecting the legality of the processing on the basis of the consent to revocation. Your customer account will be deleted afterwards. 
 
Data collection when writing a comment 
When commenting on an article or article, we collect your personal data (name, e-mail address, commentary text) only in the scope provided by you. The purpose of the processing is to allow comments and comments. By submitting the comment you consent to the processing of the transmitted data. The processing is done on the basis of Art. 6 (1) lit. a DSGVO with your consent. You may revoke your consent at any time by notifying us without affecting the lawfulness of the processing based on the consent to revocation. Your personal data will be deleted afterwards. 
When your comment is published, only the name you specify will be published. 
In addition, when the comment is submitted, your IP address will be stored for the purpose of preventing misuse of the comment function and ensuring the security of our information technology systems. By submitting the comment you consent to the processing of the transmitted data. The processing is done on the basis of Art. 6 (1) lit. a DSGVO with your consent. You may revoke your consent at any time by notifying us without affecting the lawfulness of the processing based on the consent to revocation. Your IP address will be deleted afterwards. 
 
Collection, processing and use of personal data for orders  
When ordering, we collect and use your personal data only to the extent necessary to fulfill and process your order and to process your requests. The provision of the data is required for the conclusion of the contract. Non-provisioning means that no contract can be concluded. The processing is done on the basis of Art. 6 (1) lit. b DSGVO and is required to fulfill a contract with you. A transfer of your data to third parties without your express consent is not. Excluded from this are only our service partners, which we need to process the contractual relationship or service providers of which we serve in the context of a processing order. In addition to the recipients named in the respective clauses of this privacy policy, these include, for example, recipients of the following categories: shipping service providers, payment service providers , merchandise management service providers, order processing service providers , web hosting providers, IT service providers and dropshipping retailers. In all cases, we strictly adhere to the legal requirements. The amount of data transmission is limited to a minimum. 

Use of the e-mail address for sending newsletters 
Regardless of the contract, we use your e-mail address solely for our own advertising purposes to send you newsletters , if you have expressly consented to this. The processing is done on the basis of Art. 6 (1) lit. a DSGVO with your consent. You may revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until your revocation. You can unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by notifying us. Your e-mail address will then be removed from the mailing list.  
 
Your data will be passed on to a service provider for e-mail marketing as part of order processing. A transfer to other third parties does not take place. 
 
Forwarding the e-mail address to shipping companies for information about the shipping status 
We will pass on your e-mail address as part of the contract to the transport company, if you have explicitly agreed to this in the ordering process. The purpose of the disclosure is to inform you by e-mail about the delivery status. The processing is done on the basis of Art. 6 (1) lit. a DSGVO with your consent. You may revoke your consent at any time by notifying us or the transport company without affecting the legality of the processing carried out on the basis of the consent until the revocation. 
 
Use of an external merchandise management system 
We use a merchandise management system as part of order processing for contract execution. For this purpose, your personal data collected in connection with the order will be sent to one of ecos System GmbH Descostr . 4/1 D-76307 Carlsbad produced system, the data processing takes place on our in-house servers. 
 
Use of PayPal 
All PayPal transactions are subject to the PayPal Privacy Policy. These can be found under   https://www.paypal.com/de/webapps/mpp/ua/privacy-prev?locale.x=de_DE   ( https://www.paypal.com/en/webapps/mpp/ua/privacy-prev?locale.x=en_US ) 
 
cookies  
Our website uses cookies. Cookies are small text files that are stored in the Internet browser or the Internet browser on the computer system of a user. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is reopened. We use cookies for the purpose of making our offer more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and offer you services. Some features of our website can not be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page break. 
 
In addition, we use cookies on our website for the purpose of enabling an analysis of the surfing behavior of our site visitors. 
 
Furthermore, we use cookies for the purpose of subsequently addressing site visitors on other websites with targeted, interest-based advertising. 
 
The processing is done on the basis of § 15 (3), TMG and Art. 6 (1) lit. f DSGVO from the legitimate interest in the above-mentioned purposes. 
The data collected by you in this way will be pseudonymised by technical means . An assignment of the data to your person is therefore no longer possible. The data will not be stored by you together with other personal data. 
You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you, based on Art. 6 (1) f DSGVO. 
Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting appropriate technical settings in your internet browser, you can prevent the storage of cookies and transmission of the data contained therein. Already saved cookies can be deleted at any time. We point out, however, that you may not be able to use all the features of this website in full. 
Under the links below you can find out how to manage (among other things disable) cookies on the most important browsers: 
Chrome Browser:   https://support.google.com/accounts/answer/61416?hl=de   ( https://support.google.com/accounts/answer/61416?hl=en ) 
Internet Explorer:   https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies   ( https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies ) 
Mozilla Firefox:   https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen   ( https://support.mozilla.org/de/kb/cookies-learn-and-claim ) 
Safari:   https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac   ( https://support.apple.com/en-us/guide/safari/manage-cookies-and-website-data-sfri11471/mac ) 
 
Use of Google Analytics  
We use the web analytics service Google Analytics of Google Inc. (1600 Amphitheater Parkway , Mountain View, CA 94043, USA; "Google"). Data processing is for the purpose of analyzing this website and its visitors. For this purpose, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. 
Google Analytics uses cookies that allow you to analyze the use of the website. The information generated by the cookies about your use of this website is usually transmitted to a Google server in the USA and stored there. IP anonymisation is activated on this website. As a result, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Your data may be transmitted to the United States. There is an adequacy decision by the European Commission for data transfers to the US. The processing is done on the basis of Art. 6 (1) lit. f DSGVO from the legitimate interest in the needs-based and targeted design of the website. You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you, based on Art. 6 (1) f DSGVO. 
You can prevent the storage of cookies by selecting appropriate technical settings of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. You may also prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by using the browser plug-in available under the following link. in download and install [ https://tools.google.com/dlpage/gaoptout?hl=en   ( https://tools.google.com/dlpage/gaoptout?hl=en )]. To prevent Google Analytics tracking across devices , you can set an opt -out cookie. Opt -out cookies prevent future collection of your data when you visit this website. You must perform the opt- out on all used systems and devices for this to be comprehensive. If you click here, the opt -out cookie will be set: Disable Google Analytics ( javascript: gaOptout ()).  
For more information about Terms of Use and Privacy, please see   https://www.google.com/analytics/terms/de.html   ( https://www.google.com/analytics/terms/en.html ) or below   https://www.google.de/intl/de/policies/   ( https://www.google.com/intl/en/policies/ ).
 
Use of Google Adwords Conversion tracking  
We use the online advertising program "Google AdWords" on our website and, in this context, conversion tracking. Google Conversion Tracking is an analytics service provided by Google Inc. (1600 Amphitheater Parkway , Mountain View, CA 94043, USA;"Google"). When you click on an ad served by Google, a cookie for conversion tracking will be placed on your machine. These cookies have a limited validity, contain no personal data and are therefore not for personal identification. If you visit certain pages on our website and the cookie has not expired, Google and we may recognize that you have clicked on the ad and have been redirected to this page. Each Google AdWords customer receives a different cookie. Thus, there is no way that cookies can be tracked through the websites of advertisers. 
The information obtained through the Conversion cookie is used to create conversion statistics. It tells us the total number of users who clicked on one of our ads and were redirected to a conversion -tagged page. However, we do not receive any information that personally identifies users. The processing is done on the basis of Art. 6 (1) lit. f DSGVO from the legitimate interest in targeted advertising and the analysis of the impact and efficiency of this advertising. 
You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you, based on Art. 6 (1) f DSGVO. 
You can prevent the storage of cookies by selecting appropriate technical settings of your browser software. We point out, however, that in this case you may not be able to use all the functions of this website in full. You will not be included in the conversiontracking statistics. 
You can also opt out of personalized advertising in Google Ads Ads Settings. For instructions, see   https://support.google.com/ads/answer/2662922?hl=de   ( https://support.google.com/ads/answer/2662922?hl=en ) In addition, you may disable the use of third-party cookies by placing the Network Advertising Initiative opt-out page below   https://www.networkadvertising.org/choices/   ( https://www.networkadvertising.org/choices/ ) and implement the further information about the opt-out mentioned there. 
For more information and the privacy policy of Google, see:   https://www.google.de/policies/privacy/   ( https://www.google.com/policies/privacy/ ) 
 
Using Google AdSense  
We use the AdSense feature of Google Inc. (1600 Amphitheater Parkway , Mountain View, CA 94043, USA; "Google"). 
This function is for the purpose of renting advertising spaces on the website and targeting visitors to the website purposefully with interest-based advertising. 
This feature will serve visitors to the provider's website with personalized, interest-based advertising ads from the Google Display Network. Google uses cookies that allow you to analyze the use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google may transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. Google will never associate your IP address with other Google data. 
The processing is done on the basis of Art. 6 (1) lit. f DSGVO from the legitimate interest in the above purpose. 
You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you, based on Art. 6 (1) f DSGVO. 
You can permanently deactivate the use of cookies by Google by following the link below and downloading and installing the plug-in provided there:   https://support.google.com/ads/answer/7395996?hl=de   ( https://support.google.com/ads/answer/7395996?hl=en ). 
You may also disable the use of third-party cookies by opting into the Network Advertising Initiative deactivation page at   https://www.networkadvertising.org/choices/   ( https://www.networkadvertising.org/choices/ ) and implement the further information about the opt-out mentioned there. 
You can also prevent the storage of cookies by setting your browser software accordingly; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. 
For more information and Google's privacy policy, please visit:   https://www.google.com/policies/technologies/ads/   ( https://www.google.com/policies/technologies/ads/ ),   https://www.google.de/policies/privacy/   ( https://www.google.com/policies/privacy/ ) 
 
Use of YouTube 
We use the YouTube LLC Embedding feature on our website. (901 Cherry Ave., San Bruno, CA 94066, USA, "YouTube"). 
YouTube is one with Google Inc. (1600 Amphitheater Parkway , Mountain View, CA 94043, USA; "Google") affiliate. 
The feature displays videos deposited with YouTube in an iframe on the website. The option "Extended Privacy Mode" is activated. As a result, YouTube does not store information about visitors to the site. Only when you watch a video will information be transmitted to and stored on YouTube. 
For more information about the collection and use of data by YouTube and Google, your rights, and ways to protect your privacy, see the YouTube Privacy Policy ( https://www.youtube.com/t/privacy   ( https://www.youtube.com/t/privacy )). 

Duration of storage 
After completion of the contract, the data are initially stored for the duration of the warranty period, then taking into account statutory, especially tax and commercial retention periods and then deleted after the deadline, unless you have agreed to further processing and use.

Usage of userlike by Smartsupp 
The Smartsupp Live Chat is developed and operated by Smartsupp.com, sro ., UID: CZ03668681 (" Smartsupp "). All personal information of the user is considered private. Smartsupp does not share personal information of its users with third parties. 

Where is personal information stored? 
Personal data is stored on Smartsupp servers located in the Czech Republic. The Czech Republic is a Member State of the European Union. Data will not be stored or sent outside the European Union in any way. 

How is personal information saved? 
Smartsupp protects personal information through the use of the latest industry standards and security measures. Communication between the Smartsupp chat module and the Smartsupp servers is secured by Secure Socket Layer / Transport Layer Security (SSL) encryption. Communication between Smartsupp servers and the Smartsupp dashboard is also secured by SSL / TLS encryption. Personal information is stored on Smartsupp servers and complies with the TIER 3+ security standard. 

Smartsupp users can access and edit their personal information after logging into their Smartsupp account at demhboard.smartsupp.com. To log in, the user must know his login details - email address and password. There is no way to access personal information without knowing the credentials, so no unauthorized person can access it. The login process is - like the entire account and the domain dashboard.smartsupp.com - also secured with SSL / TLS encryption. 

What kind of personal information is collected? 
Smartsupp may, but is not obligated, to collect the following information. All personal information below is considered private and will be treated in accordance with this Privacy Policy.

1. Personal data of the user: personal data of companies or persons who have created an account on the website of Smartsupp.com and / or use the Smartsupp Live chat on their website. When creating the account, the user must enter their name / company email address and password. The user may change or update this information after logging in to his account at demhboard.smartsupp.com. In his account he can also enter further information as a job title or personal motto. The user can create new clerkaccounts and enter the above personal information about his colleagues for the purposes of these clerk accounts. If the user chooses to activate a paid version of Smartsupp , they will be asked to enter their billing information and contact email address for billing purposes. 

Smartsupp payments are handled by the external services Gopay and PayPal, which specialize in the processing of financial transactions. These external services may ask the customer to enter their credit card details, bank account details or other information to make a payment for an account paid by Smartsupp . All personal and financial information mentioned in this paragraph is processed solely by a specific third party service and Smartsupp does not have access to this information, even on Smartsupp servers. 

2. Visitor Personal Information: Visitors to the Smartsupp.com Web site or visitors to a Web site that uses the Smartsupp Live Chat may enter personal information in the Smartsupp Live Chat. Visitors can enter the information either in the chat conversation or in a pre- chat form before the conversation begins. This information is also stored on Smartsupp Server. 

Each Smartsupp user has access to personally identifiable information from visitors to his or her website using the Smartsupp Live Chat. As the visitor has provided the personal information on the Smartsupp user's website , a legal relationship is created between the Smartsupp user and the visitor to his website. Smartsupp users can access and process their visitor's personal information collected on their website through Smartsupp Live Chat. Smartsupp users should treat their users' personal information in accordance with their own privacy policy and / or terms of use. Smartsupp is in no way responsible for the behavior or actions of Smartsupp users in relation to the treatment of visitors' personal data. The protection and handling of the personal visitor information collected by the Smartsupp user is the sole responsibility of the Smartsupp user. 
3. Technical Information: While using Smartsupp Live Chat, certain technical data about Smartsupp visitors may be collected, such as: IP address, type and version of the browser, type and version of the operating system, approximate location, etc. 

How do we use cookie files? 
While using Smartsupp Live Chat or other Smartsupp services, Smartsupp can store and process temporary files called cookie files . The cookie files do not store any personal information. Technical information stored in cookie files is solely for the properfunctioning of Smartsupp services. Smartsupp respects the privacy of its users and visitors, and while processing cookie files, we comply with the privacy policies of the European Union. 

The visitor can prevent the storage of cookie files in his browser by searching the web in incognito mode (private), where he remains anonymous. This mode is supported in all modern browsers. In this way, the user acknowledges that the Smartsupp services may not function properly and that the use of Smartsupp services may lead to unexpected behavior. 

You can always find an up-to-date version of this privacy policy on our website   www.smartsupp.com . 

Raffle billiger.de 
After   completion   of   ordering process   Offer   we   them   free   and non-binding additional offers on the Dankes page via the CheckOut -Vermister at the solute GmbH. 

Of the   Check-out marketer   is   on   tool   about   the   advertising   additional offers   as a thank you for your purchase. This will be the data for   the   each   content   necessary   are   about   the   CheckOut functionality   at   the respective ones   modules   to hand over.   The   dates   become   to hand over   after this   you   Have your purchase completed and on one of the offer banner   clicked. The handover   is   only   of the   Default   of the   fields   within   of the   Modules.   At this time, your data will not be saved. On the following pages you will be informed separately on terms of use   and the privacy policy of the respective operator.

Rights of the person concerned 
You are entitled to the following rights under Art. 15 to 20 GDPR if the legal prerequisites are met: Right to information, to correction, to cancellation, to limitation of processing, to data portability. 
In addition, according to Art. 21 (1) GDPR, you are entitled to a right of objection to the processing based on Art. 6 (1) of the GDPR and to processing for the purpose of direct mail. 
 
Contact us on request. The contact details can be found in our imprint. 
 
Right of appeal to the supervisory authority 
According to Art. 77 GDPR you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not legal. 
 
last update: 25.04.2018

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